Support

You can try Notysing out without an account, but to save your progress and use Notysing on different devices you need to create a Notysing account.

Your account stores your lesson progress and any upgrades and purchases.

Please email us if you have more questions!

1. Start by checking your device volume.
2. If your device has a physical mute/silent switch, sometimes Notysing can’t play sound if the device is set to silent.
3. If you are using a Bluetooth headset, try disconnecting it and see if the app makes sound. Reconnect the headset and restart the app.
4. Incoming calls and other audio alerts can disrupt audio playback and recording. Switching out of the app and back into it can fix it, otherwise killing the app and restarting should fix the issue.

Please email us if the problem persists!

Notysing not picking up your notes or giving you incorrect results can depend on a couple of things.

1. Background noise like talking or humming from machines can be picked up as notes, giving you incorrect results. Try going somewhere more quiet.
2. If your singing is too quiet, the app can’t evaluate correctly. Try singing louder, moving closer to the device, or try using a headset with a microphone.
3. If you are repeatedly getting the message “Unable to process your recording” there might be an issue with the recording. Try restarting the app.

Please email us if the problem persists!

Notysing is set to accept deviations in pitch common for non-professional singers. This means that in some exercises you can be almost a semitone off and still pass.

However, the more accurate your pitch is, the higher the score.

The privacy work is very important to us, especially since the app is being used by minors.

You can read our Privacy Policy here.

We conform to applicable laws and regulations like the Children’s Online Privacy Protection Rule (COPPA) and the General Data Protection Regulation (GDPR).

Please email us if the you have other questions or requests regarding privacy.